Refund and Returns Policy

At Ecliporia.com, we strive to ensure you are delighted with your purchase. If you are unhappy with your order, we are here to help. Please read our Returns & Refund Policy for detailed information on returning your items and receiving a refund.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Conditions for Returns:

 

    • Items must be unused and in the same condition that you received them.

    • Items must be in the original packaging.

    • You must have the receipt or proof of purchase.

How to Initiate a Return

To initiate a return, please follow these steps:

 

    1. Contact Us: Reach out to our customer service team at support@eclliporia.com or call us at +1 (618) 388-7387 to request a return authorization number.

    1. Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to return your item(s).

    1. Ship Your Return: Pack your item(s) securely in the original packaging and include your return authorization number. Ship the return package to the address provided by our customer service team.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund and a credit will automatically be applied to your original method of payment within a certain number of days.

Refund Processing Time:

 

    • Refunds are typically processed within 5-7 business days after we receive your return.

Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team at support@eclliporia.com or call us at +1 (618) 388-7387. We will guide you through the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@eclliporia.com or call us at +1 (618) 455-9899. We will arrange for a replacement or a full refund, including any shipping charges you may have incurred.

Non-Returnable Items

Certain items are non-returnable, including:

 

    • Gift cards

    • Downloadable software products

    • Personal care items (e.g., toothbrushes, razors) once opened

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

 

    • Phone: +1 (618) 388-7387

Thank you for shopping with Ecliporia.com! Your satisfaction is our priority.

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